Welcome to our information hub!

 

What should my child wear on photo day?

The best choice is the simplest. Dress your child in a collared shirt or a sweater, a dress, a neat t-shirt, or a clean soft polar fleece works. Look for a top that compliments your child's face solid colors instead of patterns are another great choice. Dark colored clothing creates a more formal and timeless look.


Can I send my child with a brush or comb?

Of course. Teachers and helpers from the school will be on hand. We encourage them to ensure you child has nicely groomed hair. We’ll even keep a pack of kleenex on hand to make sure noses are wiped.


What should I know about green screen photography ?

It’s a green background. So, please don’t wear any green.


What about photo retouching?

We inspect, color correct and touch up all photos with minor blemishes. We want to make sure you have the highest quality photo.


When is Photo retake day?

The school will inform you of retake day. It usually occurs a week to two weeks after the original photo day.


Is it too late to order past the deadline?

You can always order after the deadline but there is a custom shipping fee of 20$.


When will I receive my pictures?

Your child's portraits will be delivered to school three weeks after Picture Day. For some late orders and reorders, you may have the order shipped directly to your home..


How do I re-order more portraits?

Your child’s portrait code is valid for 3 months from the shoot date. Log in, order and have photo’s direct shipped to your door.


We hope this page helped clarify any questions you had. For further clarification or inquiries, please reach out to us through the contact page. We are happy to help!

The Step by Step Photography team :)